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    International Journal of Information Systems in the Service Sector

    International Journal of Information Systems in the Service Sector is Scopus-indexed (Q2, CiteScore 2.6), ABS / AJG 1, WoS ESCI. Published by IGI Global Publishing.

    Checked against the index lists dated 4 October 2026.

    ISSN 1935-5688Verify ISSN ↗1935-5696Verify ISSN ↗

    Publisher: IGI Global Publishing

    Scopus · Q2ABS / AJG 1WoS · ESCI
    2.6
    CiteScore 2025
    Scopus
    Q2
    Best quartile
    rank 90 of 222 · 59th pctile
    2
    Indexed in
    major indexes

    Cost to publish: No APC data — check the publisher

    ScopusElsevier Scopus
    Status
    Active
    Coverage
    2009–present
    Source type
    Journal
    Open access
    No
    CiteScore
    2.6
    SJR · SCImago
    0.188
    Q3 SJR quartile
    H-index
    17
    Best quartile
    Q2 · 59th pctile
    Subject areaRankPctileQ
    Information Systems and Management90 / 22259thQ2
    Information Systems275 / 51947thQ3
    Strategy and Management299 / 50641stQ3
    Management Information Systems87 / 14339thQ3
    Management Science and Operations Research137 / 22539thQ3
    View this source on Scopus.com
    Web of ScienceClarivate (SCIE/SSCI/AHCI/ESCI)
    Collections
    ESCI
    Categories
    Computer Science, Information Systems
    View this source on Web of Science Check JIF in JCR
    DOAJDirectory of Open Access Journals (live)
    Not in DOAJ
    Open accessNot registered as fully open access
    ABS / AJGChartered Association of Business Schools 2024
    Grade
    1
    Unchanged since 2021 vs ABS / AJG 2021
    Field
    Information Management
    1 = journals publishing recognised research of a more modest standard.
    ABS = Chartered Association of Business Schools. AJG = its Academic Journal Guide, 2024 edition.
    View this source on ABS

    Not listed in: DOAJ, ABDC, FT50, UT Dallas, ONOS (subscription), ONOS (APC covered)

    Quick answers

    Is International Journal of Information Systems in the Service Sector indexed in Scopus?

    Yes — actively indexed in Scopus, coverage 2009–present, best quartile Q2, CiteScore 2.6.

    What quartile is International Journal of Information Systems in the Service Sector in Scopus?

    International Journal of Information Systems in the Service Sector is Q2 in Information Systems and Management (rank 90 of 222), Q3 in Information Systems (rank 275 of 519) and Q3 in Strategy and Management (rank 299 of 506), by CiteScore 2025. It is ranked in 5 subject areas in all.

    What is the impact factor of International Journal of Information Systems in the Service Sector?

    International Journal of Information Systems in the Service Sector is indexed in the Emerging Sources Citation Index, so it may have a Journal Impact Factor in Clarivate's Journal Citation Reports. JCR is paid, so check it for the current value. The closest free measure is its Scopus CiteScore 2.6, which places it in quartile Q2 at the 59th percentile of its subject. Its SCImago Journal Rank (SJR, a free Scopus-based metric) is 0.188, quartile Q3, with an H-index of 17.

    Who publishes International Journal of Information Systems in the Service Sector and what is its ISSN?

    International Journal of Information Systems in the Service Sector is published by IGI Global Publishing. Its print ISSN is 1935-5688 and its online ISSN is 1935-5696.

    Is International Journal of Information Systems in the Service Sector in Web of Science?

    Yes — indexed in the Emerging Sources Citation Index.

    What is the ABS / AJG rating of International Journal of Information Systems in the Service Sector?

    It is graded 1 in the Chartered Association of Business Schools (ABS) Academic Journal Guide (AJG) 2024, in the Information Management field, unchanged from 2021.

    Is International Journal of Information Systems in the Service Sector open access?

    No — it is not registered as an open-access journal in DOAJ or Scopus.

    How well cited is International Journal of Information Systems in the Service Sector? — open metrics via OpenAlex

    International Journal of Information Systems in the Service Sector has an h-index of 19 and a 2-year mean of 1.08 citations per paper (OpenAlex). Its Scopus CiteScore is 2.6, quartile Q2. On 2-year citations it ranks #97 of 156 Scopus journals in Information Systems and Management.

    19
    h-index
    1.08
    2-yr mean citations
    77
    i10-index
    410
    works indexed
    2,333
    total citations
    2-yr mean citations, among Scopus journals in the same subject
    #97 of 156 Bottom 38% Information Systems and Management
    #271 of 397 Bottom 32% Information Systems
    #332 of 476 Bottom 31% Strategy and Management
    Papers published per year
    025502017: 24 papers2420172018: 24 papers2420182019: 26 papers2620192020: 28 papers2820202021: 36 papers3620212022: 41 papers4120222023: 3 papers320232024: 1 papers120242025: 7 papers720252026: 16 papers so far162026*

    International Journal of Information Systems in the Service Sector published 7 papers in 2025; its busiest recent year was 2022 with 41. 2026* is the year so far.

    Main topics
    Technology Adoption and User BehaviourDigital Marketing and Social MediaCustomer Service Quality and LoyaltyService-Oriented Architecture and Web Services

    h-index, i10-index and 2-year mean citedness are open, licence-clear metrics from OpenAlex — not a proprietary impact factor. The subject rank counts only journals that OpenAlex has a figure for; it is not a Scopus or Clarivate ranking. Updated 2026-10-14.

    Who publishes in International Journal of Information Systems in the Service Sector? — latest 78 articles, 2021–2026

    In its latest 78 research articles (2021–2026), authors are most often from China (51.2%), Taiwan (5.8%) and Malaysia (4.5%). More than half of recent authorship comes from one country.

    Author countriesChinaChina51.2%TaiwanTaiwan5.8%MalaysiaMalaysia4.5%IndiaIndia3.8%United StatesUnited States3.6%JordanJordan3.2% Most frequent institutions (papers)Montclair State UniversityMontclair State University3Hangzhou Dianzi UniversityHangzhou Dianzi University3Al-Ahliyya Amman UniversityAl-Ahliyya Amman University2Communication University of ChinaCommunication University of Chi…2Changsha Normal UniversityChangsha Normal University2

    Countries are counted fractionally, so a paper by authors from two countries counts half to each.

    Are there integrity warnings for International Journal of Information Systems in the Service Sector? — indicators, not proof of misconduct

    Scopus status: Active. No retracted papers are recorded. The Problematic Paper Screener flags none of its papers. These are indicators to check, not findings against the journal.

    • Scopus statusActive
    • Retracted papers None recorded
    • Problematic Paper Screener flags None flagged
    • Author concentration51.2% of recent authorship from China

    Retractions from OpenAlex; flags from the Problematic Paper Screener (Cabanac, Labbé & Magazinov, CC BY), 2026-09-21 export. A flag marks a paper for a closer look; it is not a finding against the journal.

    Official sources & links

    Journal website ↗ Scopus source ↗ Web of Science ↗ ISSN Portal · 1935-5688 ↗ISSN Portal · 1935-5696 ↗

    Community experience: reader comments on this journal

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