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Journal of Customer Behavior
Journal of Customer Behavior is rated ABDC C. Published by Westburn Publishers Ltd.
Checked against the index lists dated .
ISSN 1475-3928Verify ISSN ↗1477-6421Verify ISSN ↗
Publisher: Westburn Publishers Ltd
ABDC C
C
ABDC rating
1
Indexed in
Cost to publish: No APC data — check the publisher
ABDCAustralian Business Deans Council 2025
Rating
Unchanged since 2022 vs ABDC 2022
Year of inception
2002
Field of research
Marketing (3506)
Publisher (per ABDC)
Westburn Publishers Ltd
C = a recognised quality journal in its field.
View this source on ABDC Not listed in: Scopus, Web of Science, DOAJ, ABS / AJG, FT50, UT Dallas, ONOS (subscription), ONOS (APC covered)
Quick answers
Is Journal of Customer Behavior indexed in Scopus?
No — Journal of Customer Behavior is not currently indexed in Scopus.
What is the impact factor of Journal of Customer Behavior?
Journal of Customer Behavior has no Journal Impact Factor — JIF is published only for journals in the Web of Science Core Collection (SCIE, SSCI, AHCI and ESCI) — and Scopus has not published a current CiteScore for it either. Treat any "impact factor" quoted for this journal elsewhere as unofficial.
Who publishes Journal of Customer Behavior and what is its ISSN?
Journal of Customer Behavior is published by Westburn Publishers Ltd. Its print ISSN is 1475-3928 and its online ISSN is 1477-6421.
Is Journal of Customer Behavior in Web of Science?
No — it is not currently in the Web of Science core collections (SCIE, SSCI, AHCI or ESCI).
What is the ABDC rating of Journal of Customer Behavior?
It is rated C in the ABDC Journal Quality List 2025 under Marketing.
Is Journal of Customer Behavior open access?
No — it is not registered as an open-access journal in DOAJ or Scopus.
How well cited is Journal of Customer Behavior? — open metrics via OpenAlex
Journal of Customer Behavior has an h-index of 39 and a 2-year mean of 0.18 citations per paper (OpenAlex).
39
h-index
0.18
2-yr mean citations
157
i10-index
631
works indexed
7,173
total citations
Journal of Customer Behavior published 46 papers in 2025; its busiest recent year was 2024 with 46. 2026* is the year so far.
Main topics
h-index, i10-index and 2-year mean citedness are open, licence-clear metrics from OpenAlex — not a proprietary impact factor. Updated 2026-10-14.
Who publishes in Journal of Customer Behavior? — latest 78 articles, 2023–2026
In its latest 78 research articles (2023–2026), authors are most often from United Kingdom (51.7%), United States (16.7%) and France (9%). More than half of recent authorship comes from one country.
Countries are counted fractionally, so a paper by authors from two countries counts half to each.
Are there integrity warnings for Journal of Customer Behavior? — indicators, not proof of misconduct
Scopus status: Not in the Scopus source list. No retracted papers are recorded. The Problematic Paper Screener flags none of its papers. These are indicators to check, not findings against the journal.
- Scopus statusNot in the Scopus source list
- Retracted papers None recorded
- Problematic Paper Screener flags None flagged
- Author concentration51.7% of recent authorship from United Kingdom
Retractions from OpenAlex; flags from the Problematic Paper Screener (Cabanac, Labbé & Magazinov, CC BY), 2026-09-21 export. A flag marks a paper for a closer look; it is not a finding against the journal.
Official sources & links
Community experience: reader comments on this journal
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Index data is curated from public sources (Scopus, Web of Science, ABDC, FT50, UT Dallas, DOAJ). CiteScore and quartiles reflect the latest available Scopus release. Always verify a journal's current status on its official source before submitting.
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