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Journal of Service Management is Scopus-indexed (Q1, CiteScore 24.1), ABDC A, ABS / AJG 2, WoS SSCI. It is covered by India's One Nation One Subscription scheme for reading access. Published by Emerald Group Publishing.
Checked against the index lists dated .
ISSN 1757-5818Verify ISSN ↗1757-5826Verify ISSN ↗
Publisher: Emerald Group Publishing
Cost to publish: No APC data — check the publisher
| Subject area | Rank | Pctile | Q |
|---|---|---|---|
| Business, Management and Accounting (miscellaneous) | 1 / 235 | 99th | Q1 |
| Strategy and Management | 4 / 506 | 99th | Q1 |
| Tourism, Leisure and Hospitality Management | 3 / 156 | 98th | Q1 |
Not listed in: DOAJ, FT50, UT Dallas, ONOS (APC covered)
Yes — actively indexed in Scopus, coverage 2009–present, best quartile Q1, CiteScore 24.1.
Journal of Service Management is Q1 in Business, Management and Accounting (miscellaneous) (rank 1 of 235), Q1 in Strategy and Management (rank 4 of 506) and Q1 in Tourism, Leisure and Hospitality Management (rank 3 of 156), by CiteScore 2025.
Journal of Service Management is indexed in the Social Sciences Citation Index, so it may have a Journal Impact Factor in Clarivate's Journal Citation Reports. JCR is paid, so check it for the current value. The closest free measure is its Scopus CiteScore 24.1, which places it in quartile Q1 at the 99th percentile of its subject. Its SCImago Journal Rank (SJR, a free Scopus-based metric) is 3.759, quartile Q1, with an H-index of 106.
Journal of Service Management is published by Emerald Group Publishing. Its print ISSN is 1757-5818 and its online ISSN is 1757-5826.
Yes. It is part of the One Nation One Subscription (ONOS) national subscription, so readers at participating Indian institutions get its full text. ONOS does not cover its article processing charge.
Yes — indexed in the Social Sciences Citation Index.
It is rated A in the ABDC Journal Quality List 2025 under Strategy, management and organisational behaviour.
It is graded 2 in the Chartered Association of Business Schools (ABS) Academic Journal Guide (AJG) 2024, in the Sector Studies field, unchanged from 2021.
No — it is not registered as an open-access journal in DOAJ or Scopus.
Journal of Service Management has an h-index of 119 and a 2-year mean of 8.43 citations per paper (OpenAlex). Its Scopus CiteScore is 24.1, quartile Q1. On 2-year citations it ranks #7 of 224 Scopus journals in Business, Management and Accounting (miscellaneous).
Journal of Service Management published 44 papers in 2025; its busiest recent year was 2020 with 76. 2026* is the year so far.
h-index, i10-index and 2-year mean citedness are open, licence-clear metrics from OpenAlex — not a proprietary impact factor. The subject rank counts only journals that OpenAlex has a figure for; it is not a Scopus or Clarivate ranking. Updated 2026-10-14.
In its latest 98 research articles (2024–2026), authors are most often from United States (23.5%), Germany (9.2%) and Australia (7.2%).
Countries are counted fractionally, so a paper by authors from two countries counts half to each.
Scopus status: Active. No retracted papers are recorded. The Problematic Paper Screener flags none of its papers. These are indicators to check, not findings against the journal.
Retractions from OpenAlex; flags from the Problematic Paper Screener (Cabanac, Labbé & Magazinov, CC BY), 2026-09-21 export. A flag marks a paper for a closer look; it is not a finding against the journal.
Index data is curated from public sources (Scopus, Web of Science, ABDC, FT50, UT Dallas, DOAJ). CiteScore and quartiles reflect the latest available Scopus release. Always verify a journal's current status on its official source before submitting.
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