October 2026 52,299 journals indexed.

Managing Service Quality

Managing Service Quality was rated ABDC A in the 2016 list and is not in the current ABDC 2025 list, Scopus or Web of Science. Published by Emerald Group Publishing Ltd..

Checked against the index lists dated 4 October 2026.

ISSN 0960-4529Verify ISSN ↗

Publisher: Emerald Group Publishing Ltd.

Scopus · InactiveDiscontinued ABDC A (2016)

Indexed in

major indexes

Cost to publish: No APC data — check the publisher

ScopusElsevier Scopus

Status

Inactive/Discontinued

Coverage

1991–2014

Source type

Journal

Open access

View this source on Scopus.com

ABDCAustralian Business Deans Council 2025

Last known rating

Last seen in ABDC list

2016

⚠ Discontinued from ABDC — not in the current 2025 Journal Quality List

Rated A in the 2016 ABDC list but not included in ABDC's 2025 review — confirm current standing directly with ABDC.

View this source on ABDC

Not listed in: Web of Science, DOAJ, ABS / AJG, FT50, UT Dallas, ONOS (subscription), ONOS (APC covered)

Quick answers

Is Managing Service Quality indexed in Scopus?

No — it was previously covered by Scopus but its coverage is now inactive/discontinued (1991–2014).

What is the impact factor of Managing Service Quality?

Managing Service Quality has no Journal Impact Factor — JIF is published only for journals in the Web of Science Core Collection (SCIE, SSCI, AHCI and ESCI) — and Scopus has not published a current CiteScore for it either. Treat any "impact factor" quoted for this journal elsewhere as unofficial.

Who publishes Managing Service Quality and what is its ISSN?

Managing Service Quality is published by Emerald Group Publishing Ltd. Its ISSN is 0960-4529.

Is Managing Service Quality in Web of Science?

No — it is not currently in the Web of Science core collections (SCIE, SSCI, AHCI or ESCI).

What is the ABDC rating of Managing Service Quality?

It was rated A in the 2016 ABDC list but is not in the current 2025 Journal Quality List.

Is Managing Service Quality open access?

No — it is not registered as an open-access journal in DOAJ or Scopus.

How well cited is Managing Service Quality? — open metrics via OpenAlex

Managing Service Quality has an h-index of 128 and a 2-year mean of 0 citations per paper (OpenAlex).

128

h-index

2-yr mean citations

677

i10-index

1,165

works indexed

63,459

total citations

Papers published per year

Managing Service Quality published 1 papers in 2023; its busiest recent year was 2006 with 45. 2026* is the year so far.

Main topics

Customer Service Quality and LoyaltyQuality and Supply ManagementConsumer Retail Behavior StudiesService and Product Innovation

h-index, i10-index and 2-year mean citedness are open, licence-clear metrics from OpenAlex — not a proprietary impact factor. Updated 2026-10-14.

Are there integrity warnings for Managing Service Quality? — indicators, not proof of misconduct

Scopus status: Inactive — coverage ended 2014. 1 retracted paper is recorded (0.9 per 1,000 papers). The Problematic Paper Screener flags none of its papers. These are indicators to check, not findings against the journal.

Scopus statusInactive — coverage ended 2014
Retracted papers 1 · 0.9 per 1,000 papers
Problematic Paper Screener flags None flagged

Retractions from OpenAlex; flags from the Problematic Paper Screener (Cabanac, Labbé & Magazinov, CC BY), 2026-09-21 export. A flag marks a paper for a closer look; it is not a finding against the journal.

Official sources & links

Scopus source ↗ ISSN Portal · 0960-4529 ↗

Comments load as you scroll here.

Related journals

8 journals

Journal Indexed in

Multicultural Education and Technology Journal Not in these indexes Multidiscipline Modeling in Materials and Structures Scopus Q2 WoS SCIE Nankai Business Review International Scopus Q2 WoS ESCI New European Not in these indexes New Library World Not in these indexes OCLC Systems and Services Not in these indexes Open House International Scopus Q1 WoS AHCI/SSCI Organizing for Sustainable Effectiveness Not in these indexes

← Back to Journal Finder

Index data is curated from public sources (Scopus, Web of Science, ABDC, FT50, UT Dallas, DOAJ). CiteScore and quartiles reflect the latest available Scopus release. Always verify a journal's current status on its official source before submitting.