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October 2026 52,299 journals indexed.
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    Service Science

    Service Science is Scopus-indexed (Q1, CiteScore 4.8), ABDC B, ABS / AJG 1, WoS SSCI. Published by INFORMS.

    Checked against the index lists dated 4 October 2026.

    ISSN 2164-3962Verify ISSN ↗2164-3970Verify ISSN ↗

    Publisher: INFORMS

    Scopus · Q1ABDC BABS / AJG 1WoS · SSCI
    4.8
    CiteScore 2025
    Scopus
    Q1
    Best quartile
    rank 92 of 397 · 76th pctile
    B
    ABDC rating
    JQL 2025
    3
    Indexed in
    major indexes

    Cost to publish: No APC data — check the publisher

    ScopusElsevier Scopus
    Status
    Active
    Coverage
    2015–present
    Source type
    Journal
    Open access
    No
    CiteScore
    4.8
    SJR · SCImago
    1.309
    Q1 SJR quartile
    H-index
    29
    Best quartile
    Q1 · 76th pctile
    Subject areaRankPctileQ
    Modeling and Simulation92 / 39776thQ1
    Business and International Management176 / 45661stQ2
    Management Science and Operations Research91 / 22559thQ2
    Marketing106 / 22152ndQ2
    View this source on Scopus.com
    Web of ScienceClarivate (SCIE/SSCI/AHCI/ESCI)
    Collections
    SSCI
    Categories
    BusinessManagement
    View this source on Web of Science Check JIF in JCR
    DOAJDirectory of Open Access Journals (live)
    Not in DOAJ
    Open accessNot registered as fully open access
    ABDCAustralian Business Deans Council 2025
    Rating
    B
    Unchanged since 2022 vs ABDC 2022
    Year of inception
    3507
    Field of research
    Strategy, management and organisational behaviour (3507)
    Publisher (per ABDC)
    INFORMS
    B = next 35–40% — good to excellent metrics and reputation.
    View this source on ABDC
    ABS / AJGChartered Association of Business Schools 2024
    Grade
    1
    Unchanged since 2021 vs ABS / AJG 2021
    Field
    Operations and Technology Management
    1 = journals publishing recognised research of a more modest standard.
    ABS = Chartered Association of Business Schools. AJG = its Academic Journal Guide, 2024 edition.
    View this source on ABS

    Not listed in: DOAJ, FT50, UT Dallas, ONOS (subscription), ONOS (APC covered)

    Quick answers

    Is Service Science indexed in Scopus?

    Yes — actively indexed in Scopus, coverage 2015–present, best quartile Q1, CiteScore 4.8.

    What quartile is Service Science in Scopus?

    Service Science is Q1 in Modeling and Simulation (rank 92 of 397), Q2 in Business and International Management (rank 176 of 456) and Q2 in Management Science and Operations Research (rank 91 of 225), by CiteScore 2025. It is ranked in 4 subject areas in all.

    What is the impact factor of Service Science?

    Service Science is indexed in the Social Sciences Citation Index, so it may have a Journal Impact Factor in Clarivate's Journal Citation Reports. JCR is paid, so check it for the current value. The closest free measure is its Scopus CiteScore 4.8, which places it in quartile Q1 at the 76th percentile of its subject. Its SCImago Journal Rank (SJR, a free Scopus-based metric) is 1.309, quartile Q1, with an H-index of 29.

    Who publishes Service Science and what is its ISSN?

    Service Science is published by INFORMS. Its print ISSN is 2164-3962 and its online ISSN is 2164-3970.

    Is Service Science in Web of Science?

    Yes — indexed in the Social Sciences Citation Index.

    What is the ABDC rating of Service Science?

    It is rated B in the ABDC Journal Quality List 2025 under Strategy, management and organisational behaviour.

    What is the ABS / AJG rating of Service Science?

    It is graded 1 in the Chartered Association of Business Schools (ABS) Academic Journal Guide (AJG) 2024, in the Operations and Technology Management field, unchanged from 2021.

    Is Service Science open access?

    No — it is not registered as an open-access journal in DOAJ or Scopus.

    How well cited is Service Science? — open metrics via OpenAlex

    Service Science has an h-index of 44 and a 2-year mean of 2.02 citations per paper (OpenAlex). Its Scopus CiteScore is 4.8, quartile Q1. On 2-year citations it ranks #136 of 323 Scopus journals in Modeling and Simulation.

    44
    h-index
    2.02
    2-yr mean citations
    205
    i10-index
    557
    works indexed
    8,709
    total citations
    2-yr mean citations, among Scopus journals in the same subject
    #136 of 323 Top 43% Modeling and Simulation
    #212 of 424 Top 50% Business and International Management
    #100 of 209 Top 48% Management Science and Operations Research
    Papers published per year
    025502017: 42 papers4220172018: 40 papers4020182019: 27 papers2720192020: 31 papers3120202021: 29 papers2920212022: 25 papers2520222023: 25 papers2520232024: 24 papers2420242025: 13 papers1320252026: 17 papers so far172026*

    Service Science published 13 papers in 2025; its busiest recent year was 2017 with 42. 2026* is the year so far.

    Main topics
    Service and Product InnovationCustomer Service Quality and LoyaltyConsumer Retail Behavior StudiesDigital Marketing and Social Media

    h-index, i10-index and 2-year mean citedness are open, licence-clear metrics from OpenAlex — not a proprietary impact factor. The subject rank counts only journals that OpenAlex has a figure for; it is not a Scopus or Clarivate ranking. Updated 2026-10-14.

    Who publishes in Service Science? — latest 95 articles, 2021–2026

    In its latest 95 research articles (2021–2026), authors are most often from United States (34.2%), China (17.7%) and Canada (5.8%).

    Author countriesUnited StatesUnited States34.2%ChinaChina17.7%CanadaCanada5.8%TaiwanTaiwan4.6%Hong Kong SAR ChinaHong Kong SAR China4.1%GermanyGermany3.7% Most frequent institutions (papers)University of Hong KongUniversity of Hong Kong9Hong Kong University of Science and TechnologyHong Kong University of Science…7VinUniversityVinUniversity5University of California, Los AngelesUniversity of California, Los A…5University of MinnesotaUniversity of Minnesota4

    Countries are counted fractionally, so a paper by authors from two countries counts half to each.

    Are there integrity warnings for Service Science? — indicators, not proof of misconduct

    Scopus status: Active. No retracted papers are recorded. The Problematic Paper Screener flags none of its papers. These are indicators to check, not findings against the journal.

    • Scopus statusActive
    • Retracted papers None recorded
    • Problematic Paper Screener flags None flagged

    Retractions from OpenAlex; flags from the Problematic Paper Screener (Cabanac, Labbé & Magazinov, CC BY), 2026-09-21 export. A flag marks a paper for a closer look; it is not a finding against the journal.

    Official sources & links

    Journal website ↗ Scopus source ↗ Web of Science ↗ ABDC list ↗ ISSN Portal · 2164-3962 ↗ISSN Portal · 2164-3970 ↗

    Community experience: reader comments on this journal

    Comments load as you scroll here.

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