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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

ISSN 0899-8620

Publisher: Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc

Scopus · Q3ABDC C

Is Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior indexed in Scopus? Yes — actively indexed in Scopus, coverage 2018–2026, best quartile Q3, CiteScore 2.7.

Is Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior in Web of Science? No — it is not currently in the Web of Science core collections (SCIE, SSCI, AHCI or ESCI).

What is the ABDC rating of Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior? It is rated C in the ABDC Journal Quality List 2025 under Marketing.

Is Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior open access? No — it is not registered as an open-access journal in DOAJ or Scopus.

2.7
CiteScore 2025
Scopus
Q3
Best quartile
44th percentile
C
ABDC rating
JQL 2025
2
Indexed in
major indexes
Web of ScienceClarivate (SCIE/SSCI/AHCI/ESCI)
Not listed in Web of Science.
ABDCAustralian Business Deans Council 2025
Rating
C
▼ Downgraded from B (2022) vs ABDC 2022
Year of inception
1988
Field of research
Marketing (3506)
Publisher (per ABDC)
Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc
C = a recognised quality journal in its field.
View this source on ABDC
DOAJDirectory of Open Access Journals (live)
Checking DOAJ…
FT50Financial Times research list
Not listed in FT50.
UT DallasUTD top-100 business research
Not listed in UT Dallas.
ONOS · APC coveredOne Nation One Subscription (Govt of India)
Not in the ONOS APC-supported list.
Publishing in this journal is not centrally APC-funded under One Nation One Subscription.

Official sources & links

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Index data is curated from public sources (Scopus, Web of Science, ABDC, FT50, UT Dallas, DOAJ). CiteScore and quartiles reflect the latest available Scopus release. Always verify a journal's current status on its official source before submitting.