Get an email when this journal's indexing changes
Added to or removed from Scopus, Web of Science, ABDC, DOAJ, FT50, UT Dallas or ONOS. One confirmation click; unsubscribe anytime.
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior is Scopus-indexed (Q3, CiteScore 2.7), ABDC C. Published by Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc.
Checked against the index lists dated .
ISSN 0899-8620Verify ISSN ↗
Publisher: Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc
Cost to publish: No APC data — check the publisher
| Subject area | Rank | Pctile | Q |
|---|---|---|---|
| Social Psychology | 176 / 315 | 44th | Q3 |
| Business and International Management | 256 / 456 | 43rd | Q3 |
| Applied Psychology | 149 / 258 | 42nd | Q3 |
| Marketing | 141 / 221 | 36th | Q3 |
Not listed in: Web of Science, DOAJ, ABS / AJG, FT50, UT Dallas, ONOS (subscription), ONOS (APC covered)
Yes — actively indexed in Scopus, coverage 2018–present, best quartile Q3, CiteScore 2.7.
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior is Q3 in Social Psychology (rank 176 of 315), Q3 in Business and International Management (rank 256 of 456) and Q3 in Applied Psychology (rank 149 of 258), by CiteScore 2025. It is ranked in 4 subject areas in all.
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior is not in the Web of Science Core Collection (SCIE, SSCI, AHCI or ESCI), so Clarivate publishes no Journal Impact Factor for it. Its Scopus CiteScore is 2.7, quartile Q3, 44th percentile. Any "impact factor" quoted elsewhere is not the Clarivate metric. Its SCImago Journal Rank (SJR, a free Scopus-based metric) is 0.234, quartile Q3, with an H-index of 11.
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior is published by Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc. Its ISSN is 0899-8620.
No — it is not currently in the Web of Science core collections (SCIE, SSCI, AHCI or ESCI).
It is rated C in the ABDC Journal Quality List 2025 under Marketing.
No — it is not registered as an open-access journal in DOAJ or Scopus.
Index data is curated from public sources (Scopus, Web of Science, ABDC, FT50, UT Dallas, DOAJ). CiteScore and quartiles reflect the latest available Scopus release. Always verify a journal's current status on its official source before submitting.
Comments load as you scroll here.