ScopusElsevier Scopus
Status
Inactive/Discontinued
Coverage
1995–1999
Source type
Journal
Open access
No
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Journal of Customer Service in Marketing and Management
Journal of Customer Service in Marketing and Management is not currently indexed in Scopus. It is covered by India's One Nation One Subscription scheme for reading access. Published by Taylor and Francis Ltd..
Checked against the index lists dated .
ISSN 1069-2533Verify ISSN ↗
Publisher: Taylor and Francis Ltd.
Scopus · InactiveONOS
0
Indexed in
Cost to publish: No APC data — check the publisher
DOAJDirectory of Open Access Journals (live)
Not in DOAJ
Open accessNot registered as fully open access
ONOS · SubscriptionOne Nation One Subscription — full-text access
This journal is part of the ONOS national subscription — readers at an ONOS-subscribed Indian institution get full-text access to its articles at no cost.
Access depends on your institution’s ONOS participation; the subscribed title list is subject to revision.
Learn about ONOS Not listed in: Web of Science, DOAJ, ABDC, ABS / AJG, FT50, UT Dallas, ONOS (APC covered)
Quick answers
Is Journal of Customer Service in Marketing and Management indexed in Scopus?
No — it was previously covered by Scopus but its coverage is now inactive/discontinued (1995–1999).
What is the impact factor of Journal of Customer Service in Marketing and Management?
Journal of Customer Service in Marketing and Management has no Journal Impact Factor — JIF is published only for journals in the Web of Science Core Collection (SCIE, SSCI, AHCI and ESCI) — and Scopus has not published a current CiteScore for it either. Treat any "impact factor" quoted for this journal elsewhere as unofficial.
Who publishes Journal of Customer Service in Marketing and Management and what is its ISSN?
Journal of Customer Service in Marketing and Management is published by Taylor and Francis Ltd. Its ISSN is 1069-2533.
Is Journal of Customer Service in Marketing and Management covered under ONOS in India?
Yes. It is part of the One Nation One Subscription (ONOS) national subscription, so readers at participating Indian institutions get its full text. ONOS does not cover its article processing charge.
Is Journal of Customer Service in Marketing and Management in Web of Science?
No — it is not currently in the Web of Science core collections (SCIE, SSCI, AHCI or ESCI).
Is Journal of Customer Service in Marketing and Management open access?
No — it is not registered as an open-access journal in DOAJ or Scopus.
Scopus coverage history
Scopus indexed Journal of Customer Service in Marketing and Management for 5 years, between 1995 and 1999. Coverage ended in 1999, 27 years ago, and Scopus now lists the title as inactive.
Is it still publishing? OpenAlex lists 130 works and 338 citations for the title. Its most recent paper is from 1999, in line with the end of Scopus coverage in 1999, which suggests the journal stopped publishing around then.
How well cited is Journal of Customer Service in Marketing and Management? — open metrics via OpenAlex
Journal of Customer Service in Marketing and Management has an h-index of 9 and a 2-year mean of 0 citations per paper (OpenAlex).
9
h-index
0
2-yr mean citations
7
i10-index
130
works indexed
338
total citations
Journal of Customer Service in Marketing and Management published 10 papers in 1999; its busiest recent year was 1995 with 41. 2026* is the year so far.
Main topics
h-index, i10-index and 2-year mean citedness are open, licence-clear metrics from OpenAlex — not a proprietary impact factor. Updated 2026-10-14.
Are there integrity warnings for Journal of Customer Service in Marketing and Management? — indicators, not proof of misconduct
Scopus status: Inactive — coverage ended 1999. No retracted papers are recorded. The Problematic Paper Screener flags none of its papers. These are indicators to check, not findings against the journal.
- Scopus statusInactive — coverage ended 1999
- Retracted papers None recorded
- Problematic Paper Screener flags None flagged
Retractions from OpenAlex; flags from the Problematic Paper Screener (Cabanac, Labbé & Magazinov, CC BY), 2026-09-21 export. A flag marks a paper for a closer look; it is not a finding against the journal.
Official sources & links
Community experience: reader comments on this journal
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Index data is curated from public sources (Scopus, Web of Science, ABDC, FT50, UT Dallas, DOAJ). CiteScore and quartiles reflect the latest available Scopus release. Always verify a journal's current status on its official source before submitting.
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