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October 2026 52,299 journals indexed.
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    Journal of Service Theory and Practice

    Journal of Service Theory and Practice is Scopus-indexed (Q1, CiteScore 9.4), ABDC A, ABS / AJG 1, WoS SSCI. It is covered by India's One Nation One Subscription scheme for reading access. Published by Emerald Group Publishing.

    Checked against the index lists dated 4 October 2026.

    ISSN 2055-6225Verify ISSN ↗2055-6233Verify ISSN ↗

    Publisher: Emerald Group Publishing

    Scopus · Q1ABDC AABS / AJG 1WoS · SSCIONOS
    9.4
    CiteScore 2025
    Scopus
    Q1
    Best quartile
    rank 95 of 506 · 81st pctile
    A
    ABDC rating
    JQL 2025
    3
    Indexed in
    major indexes

    Cost to publish: No APC data — check the publisher

    ScopusElsevier Scopus
    Status
    Active
    Coverage
    2015–present
    Source type
    Journal
    Open access
    No
    CiteScore
    9.4
    SJR · SCImago
    1.416
    Q1 SJR quartile
    H-index
    108
    Best quartile
    Q1 · 81st pctile
    Subject areaRankPctileQ
    Strategy and Management95 / 50681stQ1
    View this source on Scopus.com
    Web of ScienceClarivate (SCIE/SSCI/AHCI/ESCI)
    Collections
    SSCI
    Categories
    BusinessManagement
    View this source on Web of Science Check JIF in JCR
    DOAJDirectory of Open Access Journals (live)
    Not in DOAJ
    Open accessNot registered as fully open access
    ABDCAustralian Business Deans Council 2025
    Rating
    A
    Unchanged since 2022 vs ABDC 2022
    Year of inception
    1990
    Field of research
    Marketing (3506)
    Publisher (per ABDC)
    Emerald Group Publishing
    A = next 15–25% — among the highest citation metrics in its field.
    View this source on ABDC
    ABS / AJGChartered Association of Business Schools 2024
    Grade
    1
    Unchanged since 2021 vs ABS / AJG 2021
    Field
    Operations and Technology Management
    1 = journals publishing recognised research of a more modest standard.
    ABS = Chartered Association of Business Schools. AJG = its Academic Journal Guide, 2024 edition.
    View this source on ABS
    ONOS · SubscriptionOne Nation One Subscription — full-text access
    This journal is part of the ONOS national subscription — readers at an ONOS-subscribed Indian institution get full-text access to its articles at no cost.
    Access depends on your institution’s ONOS participation; the subscribed title list is subject to revision.
    Learn about ONOS

    Not listed in: DOAJ, FT50, UT Dallas, ONOS (APC covered)

    Quick answers

    Is Journal of Service Theory and Practice indexed in Scopus?

    Yes — actively indexed in Scopus, coverage 2015–present, best quartile Q1, CiteScore 9.4.

    What quartile is Journal of Service Theory and Practice in Scopus?

    Journal of Service Theory and Practice is Q1 in Strategy and Management (rank 95 of 506), by CiteScore 2025.

    What is the impact factor of Journal of Service Theory and Practice?

    Journal of Service Theory and Practice is indexed in the Social Sciences Citation Index, so it may have a Journal Impact Factor in Clarivate's Journal Citation Reports. JCR is paid, so check it for the current value. The closest free measure is its Scopus CiteScore 9.4, which places it in quartile Q1 at the 81st percentile of its subject. Its SCImago Journal Rank (SJR, a free Scopus-based metric) is 1.416, quartile Q1, with an H-index of 108.

    Who publishes Journal of Service Theory and Practice and what is its ISSN?

    Journal of Service Theory and Practice is published by Emerald Group Publishing. Its print ISSN is 2055-6225 and its online ISSN is 2055-6233.

    Is Journal of Service Theory and Practice covered under ONOS in India?

    Yes. It is part of the One Nation One Subscription (ONOS) national subscription, so readers at participating Indian institutions get its full text. ONOS does not cover its article processing charge.

    Is Journal of Service Theory and Practice in Web of Science?

    Yes — indexed in the Social Sciences Citation Index.

    What is the ABDC rating of Journal of Service Theory and Practice?

    It is rated A in the ABDC Journal Quality List 2025 under Marketing.

    What is the ABS / AJG rating of Journal of Service Theory and Practice?

    It is graded 1 in the Chartered Association of Business Schools (ABS) Academic Journal Guide (AJG) 2024, in the Operations and Technology Management field, unchanged from 2021.

    Is Journal of Service Theory and Practice open access?

    No — it is not registered as an open-access journal in DOAJ or Scopus.

    How well cited is Journal of Service Theory and Practice? — open metrics via OpenAlex

    Journal of Service Theory and Practice has an h-index of 59 and a 2-year mean of 5.89 citations per paper (OpenAlex). Its Scopus CiteScore is 9.4, quartile Q1. On 2-year citations it ranks #62 of 476 Scopus journals in Strategy and Management.

    59
    h-index
    5.89
    2-yr mean citations
    311
    i10-index
    495
    works indexed
    14,359
    total citations
    2-yr mean citations, among Scopus journals in the same subject
    #62 of 476 Top 14% Strategy and Management
    Papers published per year
    0501002017: 61 papers6120172018: 34 papers3420182019: 31 papers3120192020: 34 papers3420202021: 39 papers3920212022: 36 papers3620222023: 48 papers4820232024: 34 papers3420242025: 62 papers6220252026: 29 papers so far292026*

    Journal of Service Theory and Practice published 62 papers in 2025. 2026* is the year so far.

    Main topics
    Customer Service Quality and LoyaltyService and Product InnovationDigital Marketing and Social MediaConsumer Retail Behavior Studies

    h-index, i10-index and 2-year mean citedness are open, licence-clear metrics from OpenAlex — not a proprietary impact factor. The subject rank counts only journals that OpenAlex has a figure for; it is not a Scopus or Clarivate ranking. Updated 2026-10-14.

    Who publishes in Journal of Service Theory and Practice? — latest 98 articles, 2024–2026

    In its latest 98 research articles (2024–2026), authors are most often from China (14.8%), India (12.8%) and Australia (12.7%).

    Author countriesChinaChina14.8%IndiaIndia12.8%AustraliaAustralia12.7%United StatesUnited States12.2%South KoreaSouth Korea6%MalaysiaMalaysia4.6% Most frequent institutions (papers)RMIT UniversityRMIT University4University of Newcastle AustraliaUniversity of Newcastle Austral…4The University of AdelaideThe University of Adelaide3Newcastle UniversityNewcastle University3College of Business AdministrationCollege of Business Administrat…3

    Countries are counted fractionally, so a paper by authors from two countries counts half to each.

    Are there integrity warnings for Journal of Service Theory and Practice? — indicators, not proof of misconduct

    Scopus status: Active. No retracted papers are recorded. The Problematic Paper Screener flags none of its papers. These are indicators to check, not findings against the journal.

    • Scopus statusActive
    • Retracted papers None recorded
    • Problematic Paper Screener flags None flagged

    Retractions from OpenAlex; flags from the Problematic Paper Screener (Cabanac, Labbé & Magazinov, CC BY), 2026-09-21 export. A flag marks a paper for a closer look; it is not a finding against the journal.

    Official sources & links

    Journal website ↗ Scopus source ↗ Web of Science ↗ ABDC list ↗ ISSN Portal · 2055-6225 ↗ISSN Portal · 2055-6233 ↗

    Community experience: reader comments on this journal

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