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Customer Needs and Solutions
Customer Needs and Solutions is rated ABDC B. It is covered by India's One Nation One Subscription scheme for reading access. Published by Springer Nature.
Checked against the index lists dated .
ISSN 2196-291XVerify ISSN ↗2196-2928Verify ISSN ↗
Publisher: Springer Nature
ABDC BONOS
B
ABDC rating
1
Indexed in
Cost to publish: About US$3,090 to publish open access (publisher list price, via OpenAlex) — subscription publishing may be free
ABDCAustralian Business Deans Council 2025
Rating
Unchanged since 2022 vs ABDC 2022
Year of inception
2014
Field of research
Marketing (3506)
Publisher (per ABDC)
Springer Nature
B = next 35–40% — good to excellent metrics and reputation.
View this source on ABDC ONOS · SubscriptionOne Nation One Subscription — full-text access
This journal is part of the ONOS national subscription — readers at an ONOS-subscribed Indian institution get full-text access to its articles at no cost.
Access depends on your institution’s ONOS participation; the subscribed title list is subject to revision.
Learn about ONOS Not listed in: Scopus, Web of Science, DOAJ, ABS / AJG, FT50, UT Dallas, ONOS (APC covered)
Quick answers
Is Customer Needs and Solutions indexed in Scopus?
No — Customer Needs and Solutions is not currently indexed in Scopus.
What is the impact factor of Customer Needs and Solutions?
Customer Needs and Solutions has no Journal Impact Factor — JIF is published only for journals in the Web of Science Core Collection (SCIE, SSCI, AHCI and ESCI) — and Scopus has not published a current CiteScore for it either. Treat any "impact factor" quoted for this journal elsewhere as unofficial.
How much does it cost to publish in Customer Needs and Solutions?
The publisher lists an article processing charge of about US$3,090 for open access (source: OpenAlex). Many journals also publish by the subscription route at no cost to the author, so confirm on the journal's own website.
Who publishes Customer Needs and Solutions and what is its ISSN?
Customer Needs and Solutions is published by Springer Nature. Its print ISSN is 2196-291X and its online ISSN is 2196-2928.
Is Customer Needs and Solutions covered under ONOS in India?
Yes. It is part of the One Nation One Subscription (ONOS) national subscription, so readers at participating Indian institutions get its full text. ONOS does not cover its article processing charge.
Is Customer Needs and Solutions in Web of Science?
No — it is not currently in the Web of Science core collections (SCIE, SSCI, AHCI or ESCI).
What is the ABDC rating of Customer Needs and Solutions?
It is rated B in the ABDC Journal Quality List 2025 under Marketing.
Is Customer Needs and Solutions open access?
No — it is not registered as an open-access journal in DOAJ or Scopus.
How well cited is Customer Needs and Solutions? — open metrics via OpenAlex
Customer Needs and Solutions has an h-index of 22 and a 2-year mean of 9.12 citations per paper (OpenAlex).
22
h-index
9.12
2-yr mean citations
45
i10-index
163
works indexed
2,352
total citations
Publication fee · open access list price, US$
US$3,090
Customer Needs and Solutions published 9 papers in 2025; its busiest recent year was 2017 with 16. 2026* is the year so far.
Main topics
h-index, i10-index and 2-year mean citedness are open, licence-clear metrics from OpenAlex — not a proprietary impact factor. Updated 2026-10-14.
Who publishes in Customer Needs and Solutions? — latest 50 articles, 2021–2026
In its latest 50 research articles (2021–2026), authors are most often from United States (60.3%), China (10.3%) and Canada (5%). More than half of recent authorship comes from one country.
Countries are counted fractionally, so a paper by authors from two countries counts half to each.
Are there integrity warnings for Customer Needs and Solutions? — indicators, not proof of misconduct
Scopus status: Not in the Scopus source list. No retracted papers are recorded. The Problematic Paper Screener flags none of its papers. These are indicators to check, not findings against the journal.
- Scopus statusNot in the Scopus source list
- Retracted papers None recorded
- Problematic Paper Screener flags None flagged
- Author concentration60.3% of recent authorship from United States
Retractions from OpenAlex; flags from the Problematic Paper Screener (Cabanac, Labbé & Magazinov, CC BY), 2026-09-21 export. A flag marks a paper for a closer look; it is not a finding against the journal.
Official sources & links
Community experience: reader comments on this journal
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